
Most IT training programs are mandatory. I took the opposite approach and built something entirely voluntary. At peak, 37 out of 100 IT employees showed up anyway.

The NYC Ferry fleet had inconsistent IT across every vessel. One person knew how to fix most of it. We standardized all 38 boats while keeping daily operations running.

We deployed 41 Starlink units across vessels and offices, replaced VSAT entirely, and built an active/active failover architecture. Here's what worked and what to watch for.

The CISO wanted vendor consolidation across 78 US sites. I led the implementation. The hardest part wasn't the technology.