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Experience

Career Timeline

Proven at leading distributed teams, shaping operating models, and making practical tradeoffs across reliability, cost, and timing.

Global Technical Director
Hornblower Group
May 2024 – Present · Boston, MA (Hybrid)
Senior technology and operations leader with deep experience running mission-critical systems in operationally complex environments.
  • Set technical strategy and operating models across distributed environments spanning vessels, shore facilities, and multiple business units
  • Partner with operations, logistics, finance, and procurement to drive visibility, reduce handoffs, and support predictable execution
  • Created a career development program that drew cross-departmental participation and C-suite engagement on a voluntary basis
Director of Information Technology — Boston & Mid-Atlantic
Hornblower Group
April 2020 – May 2024 · United States
Transitioned from MSP contractor to full-time enterprise leadership, taking ownership of the environment I helped build and scaling it within a 5,000+ employee organization.
  • Managed all technology operations across 44 vessels and 11 offices with a two-person team, maintaining uptime and operational continuity across daily fleet operations
  • Expanded from single-market ownership to multi-region operations, standardizing infrastructure and incident response across geographically distributed teams
Boston Area Supervisor & Senior Systems Engineer
Axis Computer Networks
Newburyport, MA · 6 yrs 6 mos total
Progressive roles spanning IT Engineer through Boston Area Supervisor, with concurrent responsibility as Backup and Continuity Advisor.
  • Progressive roles from IT Engineer through Boston Area Supervisor, with concurrent responsibility for backup and disaster recovery strategy across the client portfolio
  • Led incident response in high-availability environments with direct revenue impact across managed services clients

Leadership & Organizational Impact

Building Leadership Capacity

Developed technical teams to reduce escalations and dependence on heroics. When any team member can troubleshoot any vessel or any office, that's not luck. That's a system built to scale.

Trusted Advisor to Senior Leadership

Partnered with C-suite and SVP-level stakeholders on operational risk, reliability planning, and cost management. Translating technical complexity into business decisions leadership can act on.

Cross-Functional Collaboration

Bridged technology, operations, and logistics teams to improve visibility, reduce handoffs, and deliver outcomes that span organizational boundaries.

Early Career
2009 – 2013

Technical Support | Milford School District SAU 40 (2009–2013) — Network administration, systems administration, Active Directory, and help desk support.

Held progressive technical and supervisory roles in managed services and public-sector environments, supporting infrastructure, networking, and end-user systems.

Crash Fire & Rescue Specialist
United States Marine Corps · 2003–2006
Life safety and emergency response on military flight lines, including deployment to Iraq. The discipline, composure under pressure, and bias toward action that define how the team operates today.
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