Enterprise-scale projects delivering standardization, consolidation, and operational consistency across fleets and facilities.
Vessels across the fleet had unreliable cell-only connectivity or no internet access at all. Connectivity was the number-one operational complaint. I evaluated the available options, ran a Starlink proof of concept at our California offices, then drove company-wide adoption with enterprise-grade Cradlepoint routers as the active/active smart WAN failover layer. I negotiated a $500 per-unit cost reduction on the hardware, performed many of the installs personally, and oversaw the remaining deployments across the team. Vessels went from no usable connectivity to near-complete coverage, supporting domain-joined business applications, guest WiFi, and operational monitoring from the vessel for the first time. VSAT was phased out entirely.
38 vessels with functional but inconsistent IT infrastructure. Configurations varied from boat to boat. Only one team member could troubleshoot most problems, and the operation was struggling to meet its 95% uptime KPI required by the city contract. I led a 15-person team through an 8-month standardization effort across all 38 vessels while the ferries kept sailing, creating physical installation standards and uniform configurations across every device type.
The result: any team member could troubleshoot any vessel because every configuration was identical. The single point of failure disappeared. The SVP of operations hit the 95% uptime KPI required by the city contract.
Years of acquisitions had left a sprawl of ISP contracts and equipment scattered across about 78 US sites. The CISO initiated a consolidation to reduce vendor sprawl, improve reliability, and cut costs. I led the implementation: site surveys, ISP coordination, every new install, every legacy disconnect. During the project I identified a problem the original planning had missed: unreturned ISP equipment, each device carrying about a $2,500 fee. I tracked down and returned every unit across 10-plus sites, saving about $25,000 in avoidable charges. That work does not show up on a slide. It is the kind of work that saves real money.
Years of acquisitions had left every port operating differently. No two locations worked the same way, which meant every support call started from scratch. I used the NYC Ferry standardization as the baseline and extended it into a comprehensive global standard across every port, every vessel, and the connectivity architecture that ties it all together. A 30-person global team standardized network configurations, rack layouts, firewall rules, VLAN structures, POS systems, and connectivity architecture under a single playbook. I wrote the playbook for every new vessel and office build from scratch.
The result: any technician can walk into any port or board any vessel and know exactly what they are looking at. Ticket resolution is faster. New sites onboard to a proven standard instead of being figured out on the fly.