Enterprise-scale projects delivering standardization, consolidation, and operational consistency across fleets and facilities.
Vessels across the fleet had unreliable cell-only connectivity or no internet access at all. Connectivity was the #1 operational complaint. The team evaluated solutions, led a Starlink proof of concept, then drove company-wide adoption with enterprise-grade Cradlepoint routers for active/active smart WAN failover. We negotiated a $500 per-unit cost reduction, performed many installs directly, and oversaw remaining deployments across the organization. The result: vessels went from no usable connectivity to near-complete coverage, enabling guest WiFi, domain-joined business applications, and operational monitoring for the first time. VSAT was phased out entirely.
38 vessels with functional but inconsistent IT infrastructure. Configurations varied from vessel to vessel, only one team member could troubleshoot most problems, and the operation was struggling to meet its 95% uptime KPI required by the city contract. We led a 15-person team through an 8-month standardization effort covering all 38 vessels while simultaneously running daily operations, creating physical installation standards and uniform configurations across every device type.
The result: any team member could troubleshoot any vessel because every configuration was identical. The knowledge gap was eliminated, and the SVP of operations hit the 95% uptime KPI required by the city contract.
Rapid acquisitions left a sprawl of ISP contracts and equipment scattered across approximately 78 US sites. The CISO initiated a consolidation to reduce vendor sprawl, improve reliability, and cut costs. We led the implementation: site surveys, ISP coordination, new installations, and every legacy disconnect. During the process, the team identified unreturned ISP equipment missed in planning, each device carrying a $2,500 fee. We tracked down and returned every unit across 10+ sites, saving approximately $25,000 in avoidable charges.
Years of rapid acquisitions left every port operating differently. No two locations worked the same way, which meant every support call started from scratch. Using the NYC Ferry standardization as a baseline, we built a comprehensive global standard across all ports, all vessels, and the holistic view of how everything connected. A 30-person global team standardized network configurations, rack layouts, firewall rules, VLAN structures, POS systems, and connectivity architecture. The team created a documented playbook for every new vessel and office build from scratch.
The result: any technician can walk into any port or board any vessel and know exactly what they're looking at. Ticket resolution is faster, and new sites get onboarded to a proven standard instead of being figured out on the fly.